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Privacy Statement

Privacy

At NEO COM, we value your privacy and are committed to protecting your personal information with complete transparency and responsibility. By accessing or using any of our products, services, software, mobile applications, or the website, neocomgroup.cn, You acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

This Policy explains how we collect, use, store, protect, and share your information when you interact with us. Our Terms of Use also govern your use of our Services.

1. Data Controller


NEO COM is the controller of your personal information.
If you have any concerns, questions, or requests regarding your data, please contact our Data Protection Officer: gdpr@neocomgroup.cn

2. What Personal Data We Collect

“Personal Data” refers to any information that can identify you directly or indirectly. NEO COM collects only the data necessary to provide secure and high-quality services.

We may collect the following information:

a. When You Use Our Services

  • Device ID, IP address, browser type, system logs, time stamps
  • Network activity information
  • Product configuration, system settings, usage logs
  • Account details: name, email, phone number, postal address
  • Login credentials for access-controlled services
  • Cloud or app-based activity (where applicable)

b. When You Subscribe to Updates

  • Your name
  • Email address
  • Communication preferences

c. When You Register a Product / Warranty / License

  • Name, email, phone number, postal address
  • Product serial number and purchase details
  • We do not knowingly collect data from minors below the legal age of majority.

3. Legal Grounds for Processing

  • We process your personal information only when one of the following conditions applies:
  • Performance of a contract — required to deliver products or services
  • Legitimate business interests — ensuring security, service quality, product improvement
  • Your consent — for newsletters, promotions, or other marketing communications
  • Compliance with legal obligations

4. How We Use Your Information

NEO COM uses your data to:

  • Provide and maintain our services
  • Improve service performance, reliability, and security
  • Deliver personalized experiences
  • Respond to inquiries, warranty claims, or technical support
  • Send product updates or essential notifications
  • Send marketing content (only with your consent)
  • Perform analytics to understand user behavior and improve our website
  • You may unsubscribe from marketing messages at any time.

5. Use of Cookies and Tracking Technologies

To improve your browsing experience, we use:

Cookies

Used for:
  • Analytics and performance tracking
  • Remembering your preferences
  • Enhancing website functionality
  • Showing relevant product recommendations
  • Retargeting and improving ad performance
Web Beacons / Pixel Tags

Used by us and trusted partners for:
  • Measuring engagement
  • Improving SEO and page performance
  • Analyzing visitor flow

Media & Third-Party Cookies

Platforms like YouTube, Vimeo, and other embedded tools may place their own cookies.
You can disable cookies in your browser, but some features may not function properly.

6. Data Retention

We retain your personal data only as long as needed:
  • Up to 2 years from your last interaction, unless laws require longer retention
  • Longer if needed for warranty, legal obligations, or dispute resolution
We apply advanced technical and organizational security measures to protect your data.

7. Your Data Protection Rights

You have full GDPR-aligned rights, including:

  • Right to access your personal data
  • Right to correct inaccurate information
  • Right to delete your data (“Right to be Forgotten”)
  • Right to restrict data processing
  • Right to data portability (export your data)
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right to complain to your local data protection authority

For any requests, please email us: gdpr@neocomgroup.cn

8. Sharing Your Information

We may share personal data only in the following cases:

  • With trusted service providers (hosting, analytics, support platforms)
  • When required by law or legal authorities
  • When necessary to deliver the services you requested
  • With marketing partners — only if you have consented
  • We do not sell your personal data.

9. International Data Transfers

If your data is transferred outside your region, we ensure:

  • GDPR-compliant safeguards
  • Standard Contractual Clauses (SCCs)
  • Secure, encrypted transmission methods
  • 10. Changes to This Privacy Policy

NEO COM may update this Policy to reflect changes in technology, legal requirements, or our business practices.

Updated versions will be posted on neocomgroup.cn
If major changes occur, we may notify you via email
Where required by law, we will request your consent for updates

11. Contact Us

For privacy inquiries, GDPR requests, or data removal: gdpr@neocomgroup.cn
Website: https://neocomgroup.cn