Service

You can reach out via our Contact Us page or use the Live Chat support option (if available). Provide your product model, serial number, and a detailed description of the problem so our support team can help you effectively.

Visit the Installation Guide or Download Center sections. There you’ll find setup instructions, user manuals, network diagrams, and configuration templates — both for home and business-level equipment.

Go to the Firmware Center or Download Center, find your device model, and download the latest available firmware or software package. Always follow the update instructions carefully to avoid misconfiguration.

Typically, the documentation and materials provided are for personal or internal, non-commercial use only. If you intend to reproduce, redistribute, or publicly publish materials, please contact NEO COM for explicit permission.

Use the Repair Center or Warranty Service page. Provide your product details, purchase invoice (if available), serial number, and a brief description of the issue. Our support team will guide you through the next steps.

We regularly update firmware, documentation, compliance certificates, and service information as soon as new versions are ready. For critical updates, we also publish announcements under our Announcements section — we recommend bookmarking or subscribing to stay informed.

Not always. Since NEO COM serves global markets, product availability can vary by region. For accurate availability and pricing, please contact your local distributor or sales representative listed under Store Locator or Partner pages.